Meet the Team


Susanne offers a variety of claims handling and management experience that spans over 30 years in the insurance industry.  She began her career in personal lines auto and homeowner’s insurance, holding roles such as adjuster, litigation specialist, manager and trainer. She progressed to commercial liability and managed a team of commercial adjusters handling claims ranging from slip and falls in retail stores and restaurants to serious tractor trailer accidents.

Susanne has handled claims in multiple states, involving the knowledge of each state’s various case laws. Susanne has held the role of Team Leader/Claims Manager with IPMG since June of 2019.

Her current focus is on public entity, supervising a team that handles law enforcement liability, public official’s liability, employment practices liability, and auto and general liability claims.

Susanne works closely with clients, attending claim reviews, client meetings, mediations, and settlement conferences.