Meet the Team
VP DIRECTOR OF OPERATIONS – EBS
Pat McLaughlin joins IPMG having spent the last 11 years in Alight Solutions’ (formerly Aon/Hewitt) Benefits Outsourcing practice, most recently as Director of Benefits Delivery for a portfolio of large market benefits clients. Pat oversaw all aspects of client delivery, team performance and financial & relationship management for his book of clients. He served as the senior escalation point as well as the coordinator for all delivery priorities across the various service areas and teams that served his clients.
Pat joined Hewitt in 2006 after spending time in the financial industry, and served in the Director role as well as various Operations Management roles. Pat has managed all aspects of client delivery and relationships for Defined Benefit, Defined Contribution, and Health & Welfare services, with a primary emphasis on Health & Welfare. Pat’s primary areas of focus are continuous improvement, operational excellence and client relationships. Pat has also successfully led cross-functional teams through Client Recovery Plans for two at-risk clients, as well as directed two company split projects.
Pat is a native of the Chicago area and enjoys hunting, travel and live music in his spare time. He holds a Bachelor’s Degree in Business Administration (Finance) from Marquette University in Milwaukee, Wisconsin. Pat also maintains the Project Management Professional (PMP) designation.