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Careers

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What we’re all about.

President/CEO Gregg Peterson started IPMG on the foundation of providing clients with the highest level of service available within an environment that allows employee owners to grow and develop along with the business. He continues to cultivate this mission by staying true to what he knows makes an organization successful– honesty, trust and transparency. These standards are IPMG’s guideposts in interacting with all business partners and employee owners. Clients and employees have placed their trust in IPMG and strive to continually earn that trust at every opportunity, while maintaining the highest level of ethics and standards at all times. This is what makes IPMG a unique organization and one that employee owners are proud to be a part of.

We look for employees who know what they want, strive to make an impact, are focused and driven, and are proven self-starters who are never satisfied with the status quo.

At IPMG, we are 100% Employee Owned (ESOP). We offer a competitive salary with excellent benefits package including: medical, dental, life, LTD, STD, 401(k), 20 days PTO accrued in first year, on-site fitness center, free fresh fruit daily, summer hours, and more.

Hiring process for the top qualified applicants will include in-person interviews, reference checks, employment verification, education verification, criminal background checks and drug screening.

Current Job Openings:

Receptionist

Calling all administrative professionals! If you hate being bored, make a new friend every time you go to the grocery store, and can’t help straightening a picture on the wall at your dentist’s office, then read on.  

The Receptionist is responsible for providing a welcoming atmosphere as the initial impression of IPMG for coworkers, clients, prospective clients, business partners, and other visitors. This role operates in a routine, self-directed workflow as well as under direct administration from the Claims Administrative Manager. It serves as the administrator of vital office and building functions, as well as an active team member in the Claims Administration department. 

Essential Functions

  • Field and route all incoming phone calls using extensive knowledge of the roles, identities, and responsibilities throughout IPMG’s departments
  • Welcome and guide all visitors, maintain visitor log, and prepare name badges 
  • Maintain a daily attendance sheet
  • Sort and distribute all incoming mail and perform initial processing of all Claims mail
  • Send daily company-wide communications and periodic reminders/announcements
  • Order various supplies and restock throughout the building
  • Prepare all outgoing mail and packages
  • Monitor and route incoming faxes
  • Assist in planning company events
  • Process and route prescription bills to vendor
  • Perform other administrative duties as needed

Required Qualifications

  • Customer service experience
  • Ability to multitask
  • Ability to prioritize and work productively in a fast-paced environment
  • Excellent written and verbal communication skills
  • Proven organizational and time-management skills
  • Proficient in Microsoft Office Suite programs, primarily Outlook, Excel, and Word

Preferred Qualifications

  • 1-3 years of professional experience 

Apply for Position 

Reinsurance Team Lead (Group Health)

The Reinsurance Team Lead is a healthcare professional with knowledge of all EBS Third-Party Administrator services, including sales, stop loss marketing, claims, eligibility, plan benefits, and billing. Responsibilities include managing stop loss claim filings and reimbursements, as well as serving as a Team Lead resource for the Stop Loss unit. This role operates in a self-directed workflow as well as under direct administration from the Policy, Audit, & Compliance Manager. 

essential functions

  • Manage and support timely filing of specific and aggregate stop loss claims
  • Identify and communicate potential stop loss claim violations
  • Ensure clients understand how to maintain compliance in stop loss policy provisions, monthly stop loss reporting, and reimbursement
  • Report high-dollar and trigger-diagnosis claims to carriers
  • Reconcile all stop loss reimbursements to outstanding stop loss claims and ensure client understanding thereof
  • Identify and report stop loss conditions and restrictions on policies to internal sales
  • Ensure accurate contract parameter set-up in AS400, including lasers and report recipients
  • Maintain current follow-up with carriers regarding all claim filings to ensure prompt reimbursement distribution
  • Communicate stop loss information as needed internally
  • Provide monthly stop loss reports to staff, brokers, clients, and carriers
  • Assist in open stop-loss issues as needed
  • Act as Team Lead to Reinsurance Coordinators

required qualifications

  • Bachelor’s degree or equivalent experience at a Third-Party Administrator
  • Experience in stop loss policy interpretation and plan document administration
  • Experience in medical claims analytics, processing, and reporting
  • Knowledge of federal and state regulations regarding self-funded insurance, eligibility, COBRA, Flex, and stop loss
  • Knowledge of medical insurance stop-loss contracts, claims payment systems, and self-funded plans
  • Ability to organize, prioritize, and multitask in a fast-paced/deadline-driven environment
  • Excellent written and verbal communication skills
  • Proven customer service skills
  • A detail-oriented approach with a strong sense of accountability
  • Ability to work effectively in a team and individually
  • Intermediate to advanced Microsoft Office skills, especially Outlook, Word, and Excel 

Apply for Position 

Senior WC Claims Adjuster

The Senior Claims Adjuster is responsible for performing technical work on intermediate to complex workers’ compensation lost time and litigated claims; establishing reserves for medical treatment, expenses, and indemnity; and following claims through resolution. This role will operate out of IPMG St. Charles headquarters approximately four days of the week and out of client headquarters in downtown Chicago approximately one day of the week. 

essential functions

  • Coordinate the review, evaluation, and processing of workers’ compensation lost time and litigated claims
  • Analyze first reports to determine the nature of the loss, compensability, and scope of the injury
  • Recognize clients that participate in WCPPP and request/obtain the medical authorizations forms
  • Recognize clients that issue the PEDA benefits and request payments issued to the employee, ensure timely TTD payments are issued, and reimbursements are paid to the client
  • Initiate contact with employers, injured employees, doctors, and other parties to conduct a full investigation
  • Obtain and review medical records and claim-related correspondence and determine appropriate action for each case
  • Establish accurate and timely reserves, both initial and ongoing, to close claims
  • Authorize or deny all payments on the claim file
  • Provide information to clients, claimants, doctors, and others regarding the status of claims
  • Recognize workers’ compensation subrogation opportunities and determine if subrogation should be pursued; when appropriate, collect and review all necessary documentation, contact all appropriate parties, and pursue any third-party recoveries
  • Effectively utilize defense partners and negotiate settlements where appropriate 
  • Work within the assigned authority level
  • Effectively communicate with all internal and external business partners
  • Maintain files notes in accordance with established procedures, timely diary management, and claim closing goals
  • Exercise good judgment in reaching a final disposition of the claim

required qualifications

  • 5+ years of workers’ compensation adjusting experience in Illinois, Michigan, and Minnesota
  • Current adjuster license for Michigan and Minnesota and/or Texas
  • High school diploma or GED, and Bachelor’s degree or equivalent experience
  • Intermediate to advanced level of demonstrated knowledge and skill in claim handling: investigation, written and verbal communication, litigation management, subrogation, medical management, negotiation, reserving, jurisdictional regulations
  • Experience handling intermediate to complex workers’ compensation claims
  • Proven time management skills
  • A detail-oriented and self-directed approach
  • Expertise in Microsoft Office Suite, especially Outlook, Word, and Excel 

apply for position

Reinsurance Specialist (Group Health)

The Reinsurance Specialist is an entry-level role responsible for assisting in filing stop loss claims and securing related reimbursements from stop loss carriers in a timely and accurate manner. Responsibilities also include communicating with clients, brokers, carriers, and internal departments; filing initial and follow-up information; and processing client funding and reimbursements. This role operates in the fast-paced, deadline-driven environment of group health benefit administration.  

essential functions

  • Assist in submitting stop loss claims in excess of the specific deductible to reinsurance carriers for reimbursement
  • Assist in submitting Potential High Dollar Claimant and Large Claims notifications to reinsurance carriers to track high dollar claimants for stop loss and underwriting purposes
  • Follow-up,  apply, and send reimbursements
  • Appeal denied and pended reimbursements
  • Create nightly check release list and check audit process
  • Communicate and coordinate with clients and internal departments to ensure all reimbursements and checks held for advanced funding are released
  • Send policy year-end communications to clients on potential Aggregate and funding claims requirements
  • Prepare reinsurance reporting and notifications to clients, carriers, and brokers
  • Prepare aggregate claim filings and documentation for claim audits
  • Communicate and develop improvements to stop loss processes 

required qualifications

  • High school diploma or equivalent
  • 2+ years of professional experience
  • Ability to organize, prioritize, and multitask in a fast-paced/deadline-driven environment
  • Excellent written and verbal communication skills
  • Proven customer service skills
  • A detail-oriented approach
  • Capacity to think both creatively and analytically
  • Intermediate Microsoft Office skills, especially Outlook, Word, and Excel 

apply for position

Senior WC Claims Adjuster

The Senior Claims Adjuster is responsible for performing technical work on intermediate to complex workers’ compensation lost time and litigated claims; establishing reserves for medical treatment, expenses, and indemnity; and following claims through resolution. This role operates in a self-directed workflow as well as under direct administration from the WC Claims Manager. 

ESSENTIAL FUNCTIONS

  • Coordinate the review, evaluation, and processing of workers’ compensation lost time and litigated claims
  • Analyze first reports to determine the nature of the loss, compensability, and scope of the injury
  • Recognize clients that participate in WCPPP and request/obtain the medical authorizations forms
  • Recognize clients that issue the PEDA benefits and request payments issued to the employee, ensure timely TTD payments are issued, and reimbursements are paid to the client
  • Initiate contact with employers, injured employees, doctors, and other parties to conduct a full investigation
  • Obtain and review medical records and claim-related correspondence and determine appropriate action for each case
  • Establish accurate and timely reserves, both initial and ongoing, to close claims
  • Authorize or deny all payments on the claim file
  • Provide information to clients, claimants, doctors, and others regarding the status of claims
  • Recognize workers’ compensation subrogation opportunities and determine if subrogation should be pursued; when appropriate, collect and review all necessary documentation, contact all appropriate parties, and pursue any third-party recoveries
  • Effectively utilize defense partners and negotiate settlements where appropriate 
  • Work within the assigned authority level
  • Effectively communicate with all internal and external business partners
  • Maintain files notes in accordance with established procedures, timely diary management, and claim closing goals
  • Exercise good judgment in reaching a final disposition of the claim

REQUIRED QUALIFICATIONS

  • 5+ years of workers’ compensation adjusting experience 
  • Current adjuster license 
  • High school diploma or GED, and Bachelor’s degree or equivalent experience
  • Intermediate to advanced level of demonstrated knowledge and skill in claim handling: investigation, written and verbal communication, litigation management, subrogation, medical management, negotiation, reserving, jurisdictional regulations
  • Experience handling intermediate to complex workers’ compensation claims
  • Proven time management skills
  • Excellent verbal and written communication skills 
  • A detail-oriented and self-directed approach
  • Expertise in Microsoft Office Suite, especially Outlook, Word, and Excel 

apply for position

Senior P&C Adjuster

This position is a senior-level claims adjuster role. Responsibilities include adjusting larger automobile liability, general liability, police professional liability, educator’s legal liability, public official’s liability, and long-term healthcare claims. There is an emphasis on litigation management. This individual will manage +/-175 claims and meet a monthly 100% closing ratio. Timely diary and management of correspondence is essential. Responsibilities also include reviewing insurance policies and drafting coverage letters. 

ESSENTIAL FUNCTIONS

  • Maintain weekly and monthly team stats
  • Communicate timely via email/phone/fax with clients, agents, and vendors
  • Review and understand insurance policies in order to determine coverage for a claim
  • Draft coverage letters and discuss with clients and agents
  • Investigate liability claims
  • Properly evaluate liability claims
  • Roundtable claims with management and counsel, as required
  • Proactively investigate and evaluate claim exposures and post accurate reserves accordingly for matters valued at and over $500,000
  • Negotiate and settle claims within authority granted
  • Maintain a caseload of 175 +/- claims with a 100% monthly closing ratio
  • Maintain current weekly diary
  • Properly manage and timely address incoming correspondence
  • Coordinate, assign, direct, and monitor legal and other related vendors
  • Efficiently manage vendor-related costs
  • Present claims at file reviews via telephone, as required
  • Attend trials and mediations, as required

REQUIRED QUALIFICATIONS

  • 10+ years of experience adjusting liability claims, including litigation management
  • Experience with IL tort law and tort immunity defenses
  • Familiarity with handling first-party claims as well as liability
  • Bachelor’s degree in Business or related field, or equivalent experience
  • Excellent verbal and written communication skills to complete internal and external reports
  • Strong cost-benefit analysis, decision-making, and organizational skills
  • Proven customer service skills
  • Detail-oriented perspective and flexible attitude
  • Intermediate to advanced skills with Microsoft Office, especially Outlook, Word, and Excel

APPLY FOR POSITION

Send a general application

As we continue to grow and evolve, we may be adding WC Lost Time Adjusters, Nurse Case Managers, Risk Management Consultants, Administrative opportunities, and more. If you are interested in applying to IPMG to be considered for these future opportunities, please follow the APPLY NOW link below and tell us where you excel and what skills you can offer IPMG.

If something comes up that we feel matches your experience and expertise, we will give you a call!

Apply now